Last Updated: [2025-12-26]

At Amexi Lanka (Pvt) Ltd, we strive to provide exceptional travel experiences. Please review our Refund Policy carefully before making a booking, as travel services are subject to specific terms and conditions.

1. General Refund Policy

All bookings made through [Your Travel Agency Name] are subject to this Refund Policy and the terms set by airlines, hotels, tour operators, and other third-party service providers.

Refund eligibility depends on:

• The type of service booked
• The cancellation timeframe
• The policies of the service provider

2. Cancellations by the Customer

If you cancel your booking:

• More than 14 days before departure:
  You may be eligible for a full refund, minus applicable service fees and third-party charges.
• Within 7 days of departure:
  Refunds may be limited or unavailable, depending on supplier policies.
• No-shows:
  No refunds will be issued for failure to arrive or participate in booked services.

All cancellation requests must be submitted in writing to info@amexitravels.com

3. Non-Refundable Services

The following are generally non-refundable:

• Airline tickets marked as non-refundable
• Discounted or promotional travel packages
• Last-minute bookings
• Visa fees, travel insurance, and government taxes
• Customized or private tours

4. Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method
• Processing time is typically 7 to 10 business days after we receive confirmation from the supplier
• Service and administrative fees charged by Amexi Lanka (Pvt) Ltd are non-refundable

5. Changes and Amendments

Changes to bookings (dates, names, destinations) may be subject to:

• Supplier change fees
• Fare differences
• Agency service fees

Changes are not guaranteed and depend on availability.

6. Cancellations or Changes by Suppliers

In cases where airlines, hotels, or tour operators cancel or modify services:

• Refunds will follow the supplier’s refund policy
• We are not responsible for additional expenses such as accommodation, meals, or transportation

7. Force Majeure

No refunds will be provided for cancellations due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Government restrictions
• Pandemics
• Flight delays or cancellations
• Political unrest

In such cases, we will assist in obtaining credits or rescheduling where possible.

8. Travel Insurance

We strongly recommend purchasing travel insurance to protect against unexpected cancellations, delays, or emergencies. Refunds will not be issued for situations covered by travel insurance.

9. Policy Changes

Amexi Lanka (Pvt) Ltd reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Information

For refund or cancellation requests, please contact us:

Amexi Lanka (Pvt) Ltd
Email: info@amexitravels.com
Phone: +94706135000
Address: No 160/14 New Kandy Road, Bandarawatta, Biyagama, Sri Lanka